Shipping & Returns
Shipping Policy
DELIVERY TIMES
Please Note: There may be shipping delays due to the current situation with COVID-19. These circumstances are out of our control and we cannot guarantee orders will be received in the exact time periods listed below.
Order processing and verification typically takes 1-3 business days depending on demand levels and product shortages.
The expected time of arrival is 4-15 days.
You will always receive an email once your order is processed as well as a tracking number.
​
CHANGES TO ORDERS
Once an order is placed, we cannot add, remove, or change any items/addresses in the order.
​
INCORRECT ADDRESSES
In the event that a delivery address is submitted incorrectly when an order is placed, GoodStuck assumes no responsibility and cannot ship out a replacement package or refund these orders.
If you realize that you submitted an incorrect address at the time of your order, please email at info@thegoodstuck.com to notify us immediately. We can only correct the address if the order has not been shipped out yet.
​
LOST OR STOLEN PACKAGES
GoodStuck assumes no responsibility for lost or stolen packages and cannot ship out any replacement packages or refund these orders.
Please contact the shipping carrier directly if you have not received your package or cannot locate it.
CANCELLATIONS
Once an order is placed, it cannot be cancelled.
Return & Exchange Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shay@fastgorilla.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shay@fastgorilla.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
